Case Study

The client was the property management company. The client was unable to manage his 60+ Properties so We suggested Appfolio Property Management Software to the client.


The client initially relied on manual spreadsheet systems to manage their multiple properties. This led to a lot of human error and was very labor-intensive and expensive.

  • The client was facing an issue in reconciling the Bank Accounts and was not able to resolve the Adjusted Cash Balance difference in Bank Reconciliation.
  • The client was facing an issue with reconciling multiple deposits entered in Appfolio against a single Bank deposit as per Bank Statement.
  • The client was facing an issue in coding the Expenses in the correct Cash account associated with the Property specific Bank account.
  • The client was also unable to track Accounts Payable– upload the utility and vendor Invoices for properties.
  • The client was unable to trace Security deposit transfers on Move-In and Move-Out within their Rental and Security Deposit account, and this will result in the Balance mismatch in Cash accounts and escrows.
  • The client has involved a large number of resources/manpower in this process.
  • The client has missed the coding of multiple Deposits which are not automated from Tenant Portal.
  • The client has multiple Diagnostics mismatches in their Appfolio like Escrow Cash Balance Mismatch, Non-Zero Security Clearing Account Balances, and differences in the Security deposits funds.
  • The client is unable to classify the Management held deposits and owner-held deposits in Appfolio.
  • The client has an incorrect balance of security deposits at the property level and is unable to record them in their correct classes.

Solutions :

We Implemented Appfolio Software to make the process Automated, where We Helped the client to manage 60+ properties with the use of Appfolio Software.

  • We have resolved the Adjusted Cash Balance issues by finding Backdated/Edited Transactions, by troubleshooting the Adjusted Cash Balance: Transaction Warnings, by Find Cleared Transactions in the Current Period, & by Find Deposited Receipts Reversed after the Current Period. We also referred to reports like Bank association activity and Bank Diagnostic reports.
  • We have traced the deposits in Appfolio and consolidated them to match with the Bank statement.
  • We have gone through the different reports like the Bank Account association and reviewed Bills in detail to ensure correct expenses to be coded in the books.
  • We have reviewed each Move-In and Move-Out and provided suggestions to the client on the required fund transfer.
  • Tracking of Accounts Payable – Posting of Vendor bills by specific Property manually or through Smart Bill Entry utility feature in Appfolio.
  • Tracking of Accounts Receivable – Make Deposits for Tenant receipts to reconcile bank deposits.
  • We provided clients with timely Bank Reconciliation in less time, find the Missing Transactions, and helped clients in their timely Bookkeeping.
  • After Bank Reconciliation, we have also provided the client the Audit Package of the Bank Reconciliation it helped the client in the reporting and provided complete documentation in one place.
  • Timely Bank reconciliation helped clients in providing accurate Owner statements to their Owners.
  • We dig into each property and unit in detail to resolve the Diagnostics mismatch and correct the balances of security deposits and GL Accounts.
  • We have transferred the security deposits between owner-held deposits and management-held deposits to correct the actual posting in the Appfolio.